hipping Policy

Order Processing

All orders are processed within 3–5 working days. Pre orders take 4-6 weeks from making until shipping. Orders are not shipped on weekends or public holidays.

If we experience high order volume, processing times may extend slightly. You will be notified of any significant delays.

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UK Shipping

We ship all UK orders using Tracked & Signed delivery.

Estimated Delivery Time:
3–5 working days after dispatch

Once your order has shipped, you will receive a confirmation email with tracking information.

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International Shipping

We ship internationally using a Tracked services.

Delivery times vary by destination and will be shown at checkout.

International shipments may experience customs delays depending on your country’s regulations. Any customs fees or import taxes are have been accounted for in the shipping costs.

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Shipping Confirmation & Tracking

You will receive a shipping confirmation email once your order has been dispatched. This will include your tracking number and a link to track your delivery.

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Lost or Delayed Orders

If your order appears delayed, please check the tracking link provided.
If you believe your parcel is lost, contact us at graandmamaa@gmail.com and we will investigate with the courier.

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Incorrect Address

Customers are responsible for providing a correct and complete shipping address.
We cannot replace or refund orders shipped to an incorrect address provided at checkout.